crickex apps Terms and Conditions

1. General Provisions

crickex apps is an online betting and casino platform that provides sports betting, live casino, slots and other gaming services to registered users. These terms and conditions ("Terms") apply to the use of the crickex apps platform and all its services.

By accessing the platform, completing registration, or starting to use any service, you are considered to have voluntarily and knowingly accepted these Terms. If you do not agree with any part of these Terms, you should not use the platform.

1.1 Definitions

The terms used in these Terms have the following meanings:

• "Platform" means the crickex apps website, mobile application and all related services.
• "User" means any person who has registered on or is using the platform.
• "Account" means a user's personal registered profile.
• "Bet" means any financial wager or participation in a casino game.
• "Bonus Funds" means money granted for promotional purposes that cannot be withdrawn directly.

1.2 Applicable Law

All disputes related to crickex apps and the interpretation of these Terms will be resolved in accordance with applicable international gaming regulations. Users are fully responsible for complying with the local laws of their own country.

2. Account Registration

To use any service on crickex apps, you must create a valid personal account. It is mandatory to provide accurate and complete information during the registration process.

2.1 Registration Terms

• Each person may open only one account. Creating more than one account under the same person's name is strictly prohibited.
• The name, date of birth, mobile number and other identity information provided at registration must be true and accurate.
• crickex apps may request identity documents or other supporting documents at any time for account verification.
• Registering with false information may result in permanent account closure and forfeiture of the balance.

2.2 Verification Process

As part of the identity verification (KYC) process, users may be required to submit a government-issued identity document (National ID or passport) and proof of address. Verification must be completed before any withdrawal is processed.

3. Age Limit and Eligibility

All services on crickex apps are available only to persons aged 21 or above. Minors will not be permitted to use any service.

3.1 Other Eligibility Conditions

• Users must be legally permitted to participate in online betting and gambling under the laws of their own country.
• Persons who are unable to make sound decisions due to lack of mental capacity are prohibited from operating an account.
• Managing another person's account or placing bets on behalf of another person is strictly prohibited.
• crickex apps employees and their immediate family members are not eligible to place bets on the platform.

4. Account Security

Keeping your account secure is your own responsibility. Use a strong password and do not share your login details with any third party.

4.1 Password and Login Security

• Passwords must be at least 8 characters long and should be a combination of numbers, letters and special characters.
• It is safer not to use the same password across multiple online services.
• It is recommended to change your password once every 3 months.
• crickex apps will never ask for your password by phone or email.

4.2 Unauthorised Access

If you suspect unauthorised access to your account, notify our customer support team immediately. Instant assistance is available via 24/7 live chat. It is the user's responsibility to report any suspicious activity on the account promptly.

5. Deposits and Withdrawals

Financial transactions on crickex apps are processed in a fully secure and encrypted manner. Bangladesh's popular mobile banking methods have been integrated for user convenience.

5.1 Deposit Rules

• Minimum deposit amount is ৳200 (per method).
• Accepted deposit methods: bKash, Nagad, Rocket, Upay.
• Only deposit from a mobile banking account registered in your own name — deposits from third-party accounts may be rejected.
• It is mandatory to use the correct reference number with each deposit.

5.2 Withdrawal Rules

• Minimum withdrawal amount is ৳1,000.
• Withdrawal methods: bKash, Nagad, Rocket, Upay.
• Successful withdrawals are generally completed within 1 hour.
• Account verification (KYC) must be completed before your first withdrawal.
• To withdraw bonus funds, the associated wagering requirements must be met.

5.3 Transaction Issues

If you experience a problem with any transaction, notify customer support within 24 hours and keep proof of the transaction (screenshot or reference number). crickex apps is not responsible for delays caused by technical errors.

6. Bonuses and Promotions

crickex apps offers various bonuses and promotional offers. Specific conditions must be followed when using these bonuses. Bonuses should never be treated as direct cash.

6.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The bonus amount must be wagered 25 times before it can be withdrawn. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the balance ৳2,500 — to withdraw this bonus, you must wager ৳1,500 × 25 = ৳37,500.

6.2 General Bonus Terms

• Each bonus offer has its own wagering requirements. Read the relevant terms before claiming a bonus.
• Claiming the same bonus using multiple accounts or another family member's account is prohibited.
• If wagering requirements are not met within the specified time period after receiving a bonus, the bonus will be cancelled.
• crickex apps reserves the right to change or cancel any bonus offer without giving a reason.
• Certain games or betting markets may not be available when using bonus funds.

6.3 Other Promotions

Weekly reload bonuses, cricket festival bonuses, live table rewards and other promotional offers are displayed with full terms on the relevant page. These offers apply only to eligible and verified account holders.

7. Betting Rules

Placing bets on crickex apps requires following specific rules. The platform provides services in both sports betting and casino gaming.

7.1 Bet Validity

• Once a bet has been confirmed, it cannot be changed or cancelled.
• crickex apps reserves the right to cancel a bet if incorrect odds are displayed due to a technical error.
• A bet may be cancelled if the odds are clearly inconsistent or unusually high.

7.2 Event Cancellation or Postponement

If a sports event is cancelled or postponed indefinitely before the scheduled time, the amount placed on that event is generally refunded. However, different rules may apply in certain cases under international betting regulations.

7.3 Multi Bets and Special Markets

For multi bets (combining multiple selections), all selections must be correct — if one selection is wrong, the entire bet is lost. Special markets have their own rules, which are clearly displayed at the time of placing the bet.

8. Prohibited Activities

The following activities are strictly prohibited on the crickex apps platform, and if detected, the account will be immediately closed and all balances forfeited:

• Creating multiple accounts to claim bonus benefits.
• Attempting to obtain bonuses or fulfil wagering requirements through fraudulent means.
• Placing bets using automated software, bots or any other technology.
• Attempting to exploit system errors or bugs.
• Using the platform for money laundering or any illegal financial activity.
• Match fixing or placing bets by exploiting advance knowledge of an event's outcome.
• Attempting to gain unauthorised access to other users' accounts.

9. Account Closure and Suspension

9.1 Account Closure Initiated by the User

You may voluntarily close your account at any time by contacting customer support. In this case, any valid balance and completed withdrawal requests will be processed. Our responsible gambling guidelines contain detailed steps for voluntary breaks or self-exclusion.

9.2 Closure or Suspension Initiated by crickex apps

crickex apps may close or suspend an account without notice in any of the following circumstances:

• Violation of any clause of these Terms.
• Registration using false or misleading information.
• Fraudulent activity or system abuse.
• Temporary suspension pending an investigation.
• In response to a legal or regulatory requirement.

The balance of an account closed due to prohibited activities may be forfeited.

10. Limitation of Liability

crickex apps strives to provide a reliable service as far as possible. However, we are not liable for the following:

• Bets or games interrupted due to loss of internet connection.
• Delays or errors caused by third-party payment service providers.
• Temporary unavailability of service due to unexpected technical issues.
• Loss of game or bet due to problems with the user's own device or connection.
• Loss resulting from the user's password or login details falling into the hands of a third party.

In cases of maximum liability, crickex apps' liability for any single incident shall be limited to the original amount of the transaction in question.

11. Privacy & Data Protection

Protecting your personal information is a priority for us. We store and transmit data using SSL encryption and modern security technology. To learn more about how your information is collected, stored, and used, please read our Privacy Policy.

11.1 Purpose of Data Use

• Account verification and management.
• Transaction processing and financial security.
• Customer support and communication.
• Platform improvement and delivery of a personalized experience.
• Meeting legal obligations and preventing fraud.

11.2 Sharing Information with Third Parties

Your personal information is not sold to third parties for commercial purposes. However, information may be shared with relevant service providers for payment processing, identity verification, or to meet legal obligations.

12. Changes to Terms

crickex apps reserves the right to change, revise, or update these terms at any time. For significant changes, users will be notified in advance via their registered email address or through the platform.

Continued use of the platform after any changes will be taken as your acceptance of the revised terms. It is therefore advised that you review this page regularly.

12.1 Contact & Dispute Resolution

If you have any questions or objections regarding these terms, please contact our customer support team. Support is available 24/7 via live chat or email in both Bengali and English. For answers to frequently asked questions, visit our FAQ section.

To learn about crickex apps' operations, history, and values, read our About Us page.