crickex apps Privacy Policy

crickex apps is an online gaming and sports betting platform providing services to users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, and protect your personal information when you use our website, mobile application, and related services ("Platform").

By registering on our Platform or using our services, you are considered to have accepted the terms of this Policy. This Policy should be read alongside the crickex apps Terms and Conditions, as both documents together define the legal relationship between you and us.

This Policy applies to all individuals who access the crickex apps Platform or use its services — whether registered or unregistered. However, certain specific rights and obligations apply only to users with registered accounts.

crickex apps collects user information through various methods. The types of information collected and how they are collected are described in detail below:

2.1 Information You Provide Directly

During the registration process and while using the Platform, the information you provide directly includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment information: bKash, Nagad, Rocket, or Upay number
• Information provided when submitting a support request or complaint

2.2 Automatically Collected Information

During each session on the Platform, the following technical information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Date, time, and duration of Platform access
• List of pages visited and navigation patterns
• Login and logout records
• Gaming and betting activity logs

2.3 Information Received from Third Parties

In some cases, we may also receive a limited amount of information from payment processors, identity verification agencies, and fraud detection service providers. The sole purpose of collecting this information is to ensure the security of your account and to prevent unauthorised transactions.

crickex apps uses your information only for specific and legitimate purposes. We do not use data in an unauthorised manner or beyond its intended purpose under any circumstances. The main purposes are listed below:

3.1 Account Management and Service Delivery

• Completing registration and verifying accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Keeping gaming and betting services active

3.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Identifying and blocking suspicious transactions
• Preventing attempts to create multiple accounts
• Monitoring the overall security of the Platform

3.3 Customer Support and Communication

We use your contact information to provide support via live chat or email, to send important account-related notifications, and to send transaction confirmation messages.

3.4 Service Improvement

Analysing overall user behaviour to improve Platform functionality, add new features, and resolve technical issues is also an important purpose for us. This analysis is generally carried out in an aggregated and anonymous manner.

Cookies and similar tracking technologies are used on the crickex apps Platform. Cookies are small text files stored in your browser or on your device.

4.1 Essential Cookies

These cookies are essential for the core functionality of the Platform. They are used to maintain login sessions, temporarily hold form data, and carry out security checks. Disabling them will prevent the Platform from working properly.

4.2 Functional Cookies

These cookies help track your preferences (such as language selection), which parts of the Platform you spend the most time on, and which pages you visit most. This information is used to improve the quality of our services.

4.3 Analytics Cookies

Analytics cookies are used to track Platform traffic statistics, user behaviour patterns, and to identify technical issues. Information collected through these cookies is generally aggregated and no specific individual can be identified from it.

4.4 Cookie Controls

You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some important features of the crickex apps Platform to stop working.

crickex apps does not sell or rent your personal information. However, in the normal course of providing services, limited information may be shared with certain third parties:

5.1 Payment Processors

When completing a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the information required to process the transaction is shared with the relevant payment provider. This sharing is limited strictly to what is necessary to complete the specific transaction.

5.2 Technology and Service Providers

Game software providers, hosting services, cybersecurity firms, and customer support tool suppliers work on our behalf. These organisations may only act on our instructions and are required to comply with our privacy standards.

5.3 Legal Obligations

In response to a court order, a lawful request from a law enforcement agency, or other applicable legal obligations, we may provide the necessary information to the relevant authority. In such cases, we always provide only the minimum information required.

5.4 Business Transfers

In the event of a company restructure, merger, or asset transfer, user data may be transferred to the new entity. We will notify users in a timely manner before any such change takes place.

crickex apps uses industry-standard technology to protect your information. The key components of our security framework are described below:

6.1 Encryption

All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords and financial information are always stored in hashed or encrypted form — no employee or system can read them directly.

6.2 Server Security

Our servers are located in secure data centres and are subject to 24-hour security monitoring. Data protection is maintained through firewalls, intrusion detection systems, and regular security audits.

6.3 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Transaction records are generally retained for an extended period, as such records may be needed to resolve legal and financial disputes.

6.4 Employee Access Controls

Access to user data is granted only to employees who need it for their work. All employees are bound by confidentiality agreements and receive regular security training.

crickex apps respects your rights over your personal information. You have the following rights:

7.1 Right to Access Your Data

You may request a copy of the information we hold about you at any time. We generally fulfil such requests within a reasonable timeframe.

7.2 Right to Correct Your Data

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings; for others, you will need to contact the support team.

7.3 Account Closure and Data Deletion Request

You may request to close your account. Please note, however, that due to legal obligations, certain information must be retained for a specified period — particularly transaction records. For more details on this, please visit our FAQ section.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may request to stop them at any time. However, essential account-related notifications (such as transaction confirmations or security alerts) cannot be turned off.

7.5 Right to Lodge a Complaint

If you believe we have not adequately protected the privacy of your information, please contact us directly. We review every complaint seriously.

All services on crickex apps are for individuals aged 21 and above only. We do not collect or process data from minors, and they are not permitted to use our Platform.

During the registration process, we take steps to verify age. If we have reason to believe that a user is under 21, that account is suspended immediately and data processing is paused until the necessary verification is completed.

For our detailed guidelines on responsible gaming, please read the Responsible Gaming page. That page contains detailed guidance on protecting minors and managing excessive gaming.

crickex apps may update or revise this Privacy Policy from time to time. Changes to the Policy may be required due to changes in the scope of services, technological developments, or legal requirements.

9.1 Notification of Changes

If any significant changes are made to the Privacy Policy, we will send a notification to your registered email address and display a clear notice on the Platform before the new policy takes effect.

9.2 Continued Use After Changes

If you continue using the platform after a revised policy takes effect, you will be considered to have accepted the new policy. If you do not agree with the new policy, you have the option to close your account.

9.3 Policy History

The "Last Updated" date at the top of this page always reflects the effective date of the current version. Previous versions may be made available upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the crickex apps support team. Our team is ready to assist in both Bengali and English.